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The Underground – Orlando’s Ultimate Tactical Group Experience

26 Reviews 4.96 out of 5 stars Based on 26 reviews collected by Cool Everglades and TripAdvisor |
Recommended by 100% of reviewers
100% of reviewers gave this experience a rating of 4 or higher.
| Orlando, USA
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from $49 per person

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The Underground Experience
The Underground Experience
The Underground Experience
The Underground Experience
The Underground Experience

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On average, this is booked 29 (0) days in advance.
1 hour (approx.)
Mobile ticket
Instant confirmation
Offered in: English
and 1 more
Spanish

Overview

Looking for a unique indoor adventure in Orlando where you can play, compete, and unwind all in one place? Step into The Underground at Decision Tactical, the city’s only indoor tactical theme park. This live-action maze combines high-energy tactical gameplay with a social, lounge-style atmosphere that feels like stepping inside a real-life video game. No live ammunition, no VR—just pure interactive fun that’s safe for families, friends, and groups.

This indoor experience combines the excitement of escape games, the energy of laser tag, and the challenge of an obstacle course—all in one tactical theme park.

What's Included

  • Locker
  • Shooting Range
  • VIP Instructor
  • Gratuities
See 1 more

Meeting Location

Meeting point

Towne Center Circle
Sanford, FL 32771, USA

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Enter a fully immersive compound filled with corridors, lighting effects, and sound that pull you right into the action. You’ll take on three missions, each offering three levels of difficulty to match your pace and experience level. Every mission challenges your team to plan, communicate, and make split-second decisions while identifying targets and navigating the maze.

The digital scoreboards track your performance in real time. The more you advance, the harder and more exciting the missions become.

Between rounds, relax in the observation lounge with your favorite drink\while watching the action live. You can compete with your friends or simply cheer them on from the lounge. The Underground is the perfect mix of competition, camaraderie, and fun.

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the The Underground – Orlando’s Ultimate Tactical Group Experience?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

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Activity code: C-5554070P16

Traveler Photos

Reviews

4.96
26 reviews

Average 4.96 out of 5 stars based on 26 traveler reviews collected by Cool Everglades and partner sites such as Cool Destinations and TripAdvisor

5 stars
25
4 stars
1
3 stars
0
2 stars
0
1 star
0

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On average, this is booked 29 (0) days in advance.
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Frequently Asked Questions (6)

Activity name

The answers provided below were previously given in response to questions from Cool Everglades customers.

Filter by:

Q: What is the cancellation policy for the The Underground – Orlando’s Ultimate Tactical Group Experience?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Locker.
  • Shooting Range.
  • VIP Instructor.
The following is NOT included:
  • Gratuities.
Apr 2025
Q: What is the minimum age for this tour?
A:

The minimum age to participate is 12..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the The Underground – Orlando’s Ultimate Tactical Group Experience is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for The Underground – Orlando’s Ultimate Tactical Group Experience will be included in your confirmation email from Cool Everglades. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Locker
  • Shooting Range
  • VIP Instructor
  • Gratuities

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • This tour/activity will have a maximum of 8 travelers

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Free Cancellation

100% refund
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You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).

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If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Cool Everglades over a 12-month period.

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Cool Rewards

  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
  • Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
  • Earned rewards will be available to redeem once they are no longer in a pending state.
  • For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
  • If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

  • To redeem rewards, you must be logged into your Cool Destinations account.
  • Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you choose not to apply them, which requires you to indicate this via the toggle switch. Bookings made using rewards are subject to the standard Cool Destinations Customer Terms of Use.
  • You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
  • There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
  • Rewards are non-transferable and cannot be redeemed for cash.
  • If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

  • You can check your Cool Destinations account to see the rewards you have collected at any time. You are responsible for ensuring that your rewards balance is correct.
  • We reserve the right to modify these Cool Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
  • We reserve the right to terminate the Cool Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
  • By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.